Aeterna Refund Policy

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The provider of services works with each client to discuss treatment options and their objectives, and to thoroughly review likely outcomes, benefits, and risks associated with each treatment.  Once services are purchased, they will not be refunded. 

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However, to ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service for which the client is clinically eligible as determined by the provider of services. Cash Equivalents are not transferable. 

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For Skin Care Products, all sales are final. However, should the client have a reaction to one of the skin products, it can be returned for a full refund within 7 days of purchase. 

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All injectable treatment sales (Botox, Juvederm, Radiesse, Restylane, Perlane, and Sculptra) are final; refunds or credits cannot be offered once treatment is completed.